❌ Cancellation Policy – BuyUpBD.com

At BuyUpBD.com, we understand that plans can change. Our cancellation policy allows flexibility while ensuring timely processing and fair handling of orders.

🕒 Order Cancellation Window

You can cancel your order:

• Before it is shipped – for a full refund

• Orders cannot be cancelled once shipped and will follow our return policy instead

📱 How to Cancel an Order

To cancel your order:

1. Contact us as soon as possible via:

   • 📧 Email: contact@buyupbd.com

   • 📞 Phone: 01822855078

   • 💬 Live chat (if available on the website)

2. Provide your Order Number and reason for cancellation

3. Our support team will confirm whether your cancellation request is approved

💰 Refund for Cancelled Orders

• Prepaid orders: A full refund will be issued to your original payment method within 5–10 business days

• Cash on Delivery (COD) orders: No payment is required if cancelled before shipping

🚚 Orders Already Shipped

Once your order is shipped:

• It cannot be cancelled

• You may still be eligible for a return or exchange after receiving the product (see [Return Policy])

⚠️ Automatic Cancellations

Your order may be automatically cancelled if:

• We cannot reach you to confirm the order

• Payment fails for prepaid orders

• The product is out of stock or discontinued

In such cases, you will be notified, and any payment made will be fully refunded.

📞 Need Help?

For any cancellation-related queries:
📧 Email: contact@buyupbd.com
📱 Phone: 01822855078
📍 Address: Dhaka, Bangladesh