Thank you for shopping at BuyUpBD.com. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
We offer refunds under the following conditions:
Damaged, defective, or incorrect items delivered
Products not matching the description on our website
Items cancelled before shipment
Refund requests must be submitted within 3 days of receiving your order.
We do not offer refunds for:
Change of mind or ordering the wrong product
Products that have been used, damaged by the customer, or missing parts
Items marked “Non-returnable” or “Final Sale”
To initiate a refund:
Email us at contact@buyupbd.com with your order number and reason for the return.
Include photos or videos of the issue if applicable.
We will respond within 24–48 hours to confirm the return instructions.
Important: Products must be returned in original packaging, unused, and with all accessories.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 7–10 business days
Refunds are issued via the original payment method or mobile wallet
If your item is defective or damaged, you can request an exchange instead of a refund. Exchanges are subject to stock availability.
If the error is ours (e.g., wrong or damaged item), we cover return shipping.
If the return is due to other reasons, the customer bears the shipping cost.
Orders can be cancelled before shipment for a full refund.
Once an item is shipped, the return policy applies.
If you have any questions about refunds or returns:
📧 Email: contact@buyupbd.com
📱 Phone: 01822855078
📍 Address: Dhaka, Bangladesh
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