🔁 Return Policy – BuyUpBD.com

At BuyUpBD.com, we strive to ensure our customers are fully satisfied with their purchases. If you are not happy with your order, we accept returns under the following policy:

✅ Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect

• The item is not as described on our website

• You receive an incomplete or missing item

To be eligible, the return request must be made within 3 days of receiving the product.

🚫 Items Not Eligible for Return

Returns are not accepted for:

• Products that are used, damaged by the customer, or not in original condition

• Items without original packaging, accessories, or tags

• Non-returnable products such as:

  • Personal care or hygiene items

  • Underwear, lingerie

  • Clearance or "final sale" items

• Orders returned after the 3-day window

📦 How to Request a Return

1. Contact us at contact@buyupbd.com within 3 days of receiving your order.

2. Provide:

   • Order number

   • Reason for return

   • Clear photo or video of the product (for damaged/defective items)

3. Our team will respond within 24–48 hours with return instructions.

📬 Return Process

• The item must be returned in original packaging, unused, and with all included accessories.

• Returns must be shipped to the address we provide after approval.

• Once we receive and inspect the item, we will confirm if it meets return criteria.

💰 Refunds & Exchanges

• If approved, you may choose a refund, exchange, or store credit.

• Refunds are typically processed within 7–10 business days via the original payment method.

• Exchanges are subject to stock availability.

🚚 Return Shipping

• If the return is due to our error (e.g., damaged or wrong item), we will cover the return shipping.

• For all other reasons, customers are responsible for return shipping costs.

🛑 Order Cancellations

• You can cancel your order before it is shipped for a full refund.

• Once shipped, the standard return process applies.

📞 Need Help?

If you have any questions about returns, contact our customer care team:
📧 Email: contact@buyupbd.com
📱 Phone: 01822855078
📍 Address: Dhaka, Bangladesh