At BuyUpBD.com, we strive to ensure our customers are fully satisfied with their purchases. If you are not happy with your order, we accept returns under the following policy:
You may request a return if:
The product is damaged, defective, or incorrect
The item is not as described on our website
You receive an incomplete or missing item
To be eligible, the return request must be made within 3 days of receiving the product.
Returns are not accepted for:
Products that are used, damaged by the customer, or not in original condition
Items without original packaging, accessories, or tags
Non-returnable products such as:
Personal care or hygiene items
Underwear, lingerie
Clearance or "final sale" items
Orders returned after the 3-day window
Contact us at contact@buyupbd.com within 3 days of receiving your order.
Provide:
Order number
Reason for return
Clear photo or video of the product (for damaged/defective items)
Our team will respond within 24–48 hours with return instructions.
The item must be returned in original packaging, unused, and with all included accessories.
Returns must be shipped to the address we provide after approval.
Once we receive and inspect the item, we will confirm if it meets return criteria.
If approved, you may choose a refund, exchange, or store credit.
Refunds are typically processed within 7–10 business days via the original payment method.
Exchanges are subject to stock availability.
If the return is due to our error (e.g., damaged or wrong item), we will cover the return shipping.
For all other reasons, customers are responsible for return shipping costs.
You can cancel your order before it is shipped for a full refund.
Once shipped, the standard return process applies.
If you have any questions about returns, contact our customer care team:
📧 Email: contact@buyupbd.com
📱 Phone: 01822855078
📍 Address: Dhaka, Bangladesh
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